Privacy Policy – Perya Play Data Protection for Filipino Players

Perya Play ("we," "us," "the Platform") operates peryaplay.best, an online betting and gaming platform serving Filipino players across the Philippines. We take the privacy of every registered player seriously, and this Privacy Policy explains in plain language exactly what personal data we collect, why we collect it, and what we do with it.

This policy applies to all data collected through the Perya Play website, mobile browser experience, customer support channels, and any other means through which you interact with the platform. It is intended to be read alongside our Terms and Conditions and Responsible Gaming Policy.

We process your personal data as a personal information controller under the Philippines Data Privacy Act of 2012 (RA 10173). This means we determine the purpose and means of processing your information, and we are accountable for ensuring it is handled lawfully and securely.

If you have questions about anything in this policy, or if you want to exercise any of your rights as a data subject, please contact our Data Protection Officer at support@peryaplay.best. We aim to respond to all privacy-related enquiries within five working days.

Perya Play collects only the personal data that is necessary to provide you with a safe, legal, and functional gaming experience. Below is a summary of the categories of data we collect and the purpose of each:

We do not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, unless this is directly required for responsible gaming compliance purposes (for example, if you voluntarily disclose health information when requesting self-exclusion).

Perya Play collects personal data through the following channels:

• Direct collection: Information you provide when registering an account, completing identity verification, making a deposit, contacting support, or participating in a promotion.
• Automated collection: Technical and usage data collected automatically when you browse or use the Perya Play platform, including through cookies, server logs, and analytics tools.
• Third-party sources: Identity verification data from KYC providers, fraud signals from payment processors, and publicly available information from regulators where required by law.
• Payment providers: Transaction details shared by GCash, Maya, BDO, BPI, UnionBank, GrabPay, Coins.ph, and card networks as part of processing your deposits and withdrawals.

Perya Play processes your personal data only for legitimate purposes that are clearly defined and proportionate to the information collected. The specific purposes are:

• Account management: Creating and maintaining your registered account, verifying your identity, and enabling you to log in securely.
• Processing transactions: Handling deposits and withdrawals in Philippine Pesos, reconciling accounts, and maintaining accurate financial records.
• Providing gaming services: Delivering the sports betting, casino, JILI Slots, and bingo products available on the Perya Play platform.
• Legal and regulatory compliance: Meeting obligations under Philippine gaming regulations, the Anti-Money Laundering Act, and the Data Privacy Act – including KYC checks, suspicious transaction monitoring, and record-keeping.
• Responsible gaming: Monitoring for signs of problem gambling behaviour, applying self-exclusion requests, and enforcing deposit limit settings.
• Customer support: Responding to enquiries, resolving disputes, and improving the quality of our support service.
• Fraud prevention and security: Detecting and preventing unauthorised account access, fraudulent transactions, and abuse of the platform.
• Platform improvement: Analysing usage patterns (in anonymised form where possible) to improve features, game recommendations, and overall user experience.
• Promotional communications: Sending relevant bonus offers and platform news to players who have opted in to marketing communications. You can opt out at any time.

We will not use your personal data for purposes incompatible with those listed above without first obtaining your explicit consent or as required by law.

Perya Play does not sell your personal data. We share it only in the following limited circumstances, and only to the extent necessary:

• Payment processors: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and card network partners – to process your financial transactions. These providers are bound by their own privacy policies and applicable financial regulations.
• Identity verification providers: Third-party KYC service providers who assist us in verifying the identity and age of registered players. All such providers are subject to confidentiality agreements and data processing agreements.
• Regulatory authorities: The relevant Philippine gaming regulatory body, the Anti-Money Laundering Council (AMLC), and other government agencies where disclosure is required by law or court order.
• IT service providers: Cloud hosting, analytics, and cybersecurity vendors who process data on our behalf under strict contractual obligations and data processing agreements that prohibit any independent use of your information.
• Game providers: Where technical data (such as session identifiers) is shared with JILI Gaming and other game providers solely to deliver the game you are playing. No personally identifiable information beyond what is technically necessary is shared.

In every case where data is shared with a third party, we ensure that appropriate contractual, technical, and organisational safeguards are in place to protect your information.

Perya Play retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The general retention schedule is as follows:

• Account and identity data: Retained for the duration of your active account plus a minimum of five (5) years after account closure, in compliance with Philippine anti-money laundering record-keeping requirements.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of each transaction as required under the AMLA and relevant tax regulations.
• Betting and gaming history: Retained for three (3) years to support responsible gaming monitoring and dispute resolution.
• Customer support communications: Retained for two (2) years from the date of each interaction.
• Technical and log data: Retained for up to twelve (12) months for security monitoring and fraud investigation purposes.
• Marketing consent records: Retained until you withdraw consent, at which point you will be removed from marketing lists within five (5) business days.

After the applicable retention period, data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

Protecting your personal data is a core operational priority at Perya Play, not an afterthought. We implement a layered set of technical and organisational security measures:

• Transport Layer Security (TLS/SSL): All communication between your device and our servers is encrypted using industry-standard TLS 1.2 or higher. Look for the padlock icon in your browser when using peryaplay.best.
• Database-level encryption: Sensitive fields including identity document numbers, financial account references, and authentication credentials are encrypted at rest using AES-256.
• Access controls: Player data is accessible only to authorised Perya Play personnel on a strict need-to-know basis. Access is logged, monitored, and regularly reviewed.
• Multi-factor authentication: We encourage all players to enable two-factor authentication (2FA) on their accounts for an additional layer of login security.
• 24/7 security monitoring: Our systems are monitored around the clock for intrusion attempts, unusual access patterns, and potential data breaches.
• Regular security audits: We conduct periodic penetration testing and vulnerability assessments of the Perya Play platform and infrastructure.

While we implement robust security measures, no system is completely immune to risk. In the unlikely event of a data breach affecting your personal data, Perya Play will notify affected players and report to the National Privacy Commission (NPC) within the timeframes required under RA 10173.

As a data subject under the Philippines Data Privacy Act of 2012, you have the following rights regarding your personal information held by Perya Play:

To exercise any of these rights, please send your request to support@peryaplay.best with the subject line "Data Subject Request." We will acknowledge your request within 72 hours and aim to fulfil it within 15 business days, or notify you if additional time is required.

Perya Play uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. A cookie is a small file stored on your device by your browser when you visit the site.

The types of cookies we use:

• Essential cookies: Required for the platform to function – session management, login persistence, security tokens. These cannot be disabled without affecting your ability to use the platform.
• Performance cookies: Collect anonymised data about how the platform is used (pages visited, errors encountered) to help us improve reliability and speed.
• Functional cookies: Remember your preferences such as language, bet history display settings, and game filters between sessions.
• Analytics cookies: Help us understand aggregate player behaviour to improve game selection, promotions, and the overall platform experience.

You can manage cookie preferences through your browser settings at any time. Disabling non-essential cookies will not affect your ability to place bets or play games, but some personalisation features may not work as expected.

Perya Play is strictly an adult gaming platform. You must be at least 21 years of age to register and use any part of the platform. We do not knowingly collect personal data from individuals under the age of 21.

Age verification is conducted as part of our standard KYC process. If we discover that an account was registered by a person under the eligible age, we will immediately suspend the account, cancel all pending bets, and return any deposited funds minus any withdrawals already made, in accordance with our legal obligations.

If you are a parent or guardian and you believe a minor has registered an account on Perya Play, please contact us immediately at support@peryaplay.best.

Perya Play may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes, we will notify registered players by email and/or through an in-platform notification at least seven (7) days before the changes take effect.

The updated policy will be published on this page with a revised "Last updated" date. We encourage you to review this page periodically to stay informed about how we protect your data. Your continued use of Perya Play after any changes take effect constitutes your acceptance of the updated policy.

If you have concerns about any proposed changes, please contact our Data Protection Officer before the effective date. If you do not accept the updated policy, you may request account closure and withdrawal of your remaining balance.

Perya Play has designated a Data Protection Officer (DPO) in compliance with the Philippines Data Privacy Act. Our DPO is responsible for overseeing compliance with this policy and RA 10173.

For all privacy-related matters – including data subject rights requests, questions about this policy, or to report a potential data breach – please contact us through the following:

• Email (Data Privacy): support@peryaplay.best – Subject: "Data Subject Request" or "Privacy Enquiry"
• Live Chat: Available through the platform after logging in to your Perya Play account
• Response Time: Privacy requests acknowledged within 72 hours; resolved within 15 business days

If you are not satisfied with our response to a privacy-related complaint, you have the right to escalate the matter to the National Privacy Commission (NPC) of the Philippines, which is the independent authority responsible for overseeing the Data Privacy Act.

For general account and support queries, our team is also available 24/7 via live chat. For responsible gaming support and self-exclusion requests, please visit our Responsible Gaming page.